Electronic Systems Support

Support Options

Contractor Logistics Support (CLS)/Performance Based Logistics (PBL)

Textron Systems is a recognized leader in providing systems support and readiness verification. Recipient of multiple awards from the US Navy for Performance Based Logistics (PBL), we are a trusted name when asset availability is most critical. Textron Systems can customize a logistics support plan tailored to your budget and availability requirements.

Diminishing Manufacturing Sources & Material Shortages/Obsolescence Monitoring

Textron Systems provides a robust team to assist with your logistics challenges. Services offered include, but are not limited to:

Failure Reporting Analysis Corrective Action System (FRACAS)
Trend analysis
Design feedback for improvement opportunities
Reliability & maintainability plans
Mean Time Between Failure (MTBF) and time to failure-life data analysis
Initial and ongoing spares analysis and forecasting
Life cycle cost
Upgrade and transition fielding plans
Creation and maintenance of Logistic Product Data (LPD) and provisioning

Installations & Modifications

We pride ourselves on delivering top-notch installation support services to customers worldwide. We understand the value of a seamless and efficient setup, which is why we work closely with each customer to personalize their installation experience. Whether it's in a lab, depot or range, our team ensures that all systems are properly integrated and fine-tuned to meet specific requirements. We also offer comprehensive familiarization training to ensure timely return on investment.

On-Call Technical Support

Our dedicated on-call services ensure that customers have reliable assistance whenever they need it. Our global field support team are available 24/7 to help customers tackle emerging issues. For more advanced topics, our Tier 2 Engineering support team typically responds in less than 48 hours. Regardless of what the issue is or when you encounter it, you can trust Textron Systems to have your back every step of the way.

Product & Field Support

Our Product & Field Support teams are actively deployed worldwide, supporting our customers’ most crucial missions. Our expert Field Service Representatives (FSRs) and Field Engineers (FEs) are available to ensure equipment readiness and mission success. Leveraging decades of expertise supporting test, training and simulation systems across the globe, customers can count on us to provide timely and unrivaled on-site support.